Terms of Use
Terms and conditions for using our website and services
Acceptance of Terms
By accessing and using the pine-sage website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
These terms apply to all visitors, users, and others who access or use our website.
About Our Services
pine-sage provides advisory and assistance services relating to benefits applications and pension entitlements in the United Kingdom. Our services include:
- Benefit eligibility assessments
- Application form completion assistance
- Appeal and reconsideration preparation
- Pension entitlement guidance
We are not a firm of solicitors and do not provide legal representation in court proceedings. Our services complement but do not replace advice from qualified solicitors where such advice is required.
No Guarantee of Outcomes
While we apply our expertise and experience to every case, we cannot guarantee any particular outcome. Decisions on benefit entitlement and pension claims rest with the relevant government departments and tribunals. Outcomes depend on individual circumstances and the evidence available.
Our fees cover the professional work we undertake on your behalf, regardless of the outcome achieved.
Information Accuracy
We strive to ensure that information on our website is accurate and up to date. However, welfare regulations change frequently, and information may become outdated between updates. The information provided is for general guidance only and should not be relied upon as a definitive statement of the law or your entitlements.
For advice specific to your situation, please contact us directly or consult official government sources.
Client Responsibilities
When engaging our services, you agree to:
- Provide accurate and complete information about your circumstances
- Inform us promptly of any changes to your situation
- Respond to our requests for information in a timely manner
- Meet agreed deadlines, particularly those imposed by government departments or tribunals
- Pay fees as agreed
We cannot be held responsible for adverse outcomes resulting from incomplete or inaccurate information provided by clients.
Fees and Payment
Our fees are clearly stated on our website and will be confirmed before work begins. Payment is required at the commencement of each service unless otherwise agreed in writing.
Prices may vary from those listed where case complexity differs from standard assumptions. We will provide a specific quote following initial discussion of your requirements.
Intellectual Property
The content on this website, including text, graphics, logos, and images, is the property of pine-sage and is protected by copyright law. You may not reproduce, distribute, or create derivative works from this content without our written permission.
You may print or download content for personal, non-commercial use only.
Limitation of Liability
To the fullest extent permitted by law, pine-sage shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability for any claim arising from our services shall not exceed the fees paid by you for the specific service giving rise to the claim.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.
External Links
Our website may contain links to third-party websites. These links are provided for convenience and do not signify endorsement. We have no control over the content of external sites and accept no responsibility for them.
Website Availability
We aim to keep our website available at all times but cannot guarantee uninterrupted access. We reserve the right to suspend or discontinue any part of the website without notice.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We may update these Terms of Use from time to time. Changes will be posted on this page with a revised date. Your continued use of the website after changes constitutes acceptance of the updated terms.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Contact
For questions about these Terms of Use, please contact us at [email protected].
Last updated: January 2024